Refund Policy

At SilverPrem, we want you to love your purchase. If you are not completely satisfied, we offer a 7-day return policy from the date of delivery to ensure a transparent and easy return process.

Eligibility for Return

To be eligible for a return, please ensure the following conditions are met:

• Items must be unused, unworn, and in their original, saleable condition.
• Items must be returned in their original packaging.
• A proof of purchase (order confirmation email or invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jewellery.
• Items damaged due to customer misuse or negligence.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at silverprem925@gmail.com or on WhatsApp at +91-8588999930 within 7 days of receiving your order.
2. Provide Details: Please share your order number and the reason for the return.
3. Follow Instructions: Our team will guide you through the return shipping process.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Return Shipping Costs

Return shipping charges are the responsibility of the customer unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.