At Silver Prem, we want you to love your purchase. If you are not completely satisfied, we offer a 7-day return policy from the date of delivery.

Eligibility for Return:
✅ Items must be unused, unworn, and in their original packaging.
✅ Return must be initiated within 7 days of receiving your order.
✅ A proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items:
❌ Customized or personalized jewellery.
❌ Items damaged due to misuse.

How to Initiate a Return:
1️⃣ Contact us at [your email/WhatsApp/contact form link] within 7 days of receiving your order.
2️⃣ Share your order details and reason for return.
3️⃣ We will guide you through the return shipping process.

Refunds:
Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed to your original payment method within 5-7 business days.

Shipping Costs:
Return shipping charges will be borne by the customer unless the item received was damaged or incorrect.

For any questions regarding your return, please feel free to reach out to us at [your contact email/WhatsApp].

Thank you for shopping with Silver Prem!